CV

  • Able to quickly grasp complex technology and explain it to both technical and non-technical audiences

    Growing and supporting teams to achieve broader organizational goals

    Developing scalable learning products

    Overseeing a portfolio of technical certification projects

    Mentoring junior employees

    Strong written and verbal communication skills

    Building relationships across departments to align product strategy

  • Articulate Storyline, LMS administration, WalkMe, Caspio, Vyond, Camtasia for eLearning

    Confluence, Asana, JIRA, Aha!, Slack, Zendesk, Microsoft Office, Google Suite, Evernote, Box, WordPress

    Windows and Mac fluent

  • Currently pursuing MLIS with a focus on Emerging Technology at San Jose State University

    University of Wisconsin Madison, WI 2004 - 2008 B.A in Creative Writing and Women’s Studies

Experience

iManage — Learning Program Manager and Team Lead of Curriculum Development

LEGAL DOCUMENT MANAGEMENT SOFTWARE - REMOTE - MARCH 2020 - PRESENT

Ongoing
● Directly manage two team members, ensuring we align with program management and meet project schedules with leadership

● Edit and collaborate on eLearning modules in Articulate Storyline and write voice over scripts

● Collaborate with SMEs on technical expertise for learning product development

● Create and report on learning platform metrics such as the number of end users and adoption increases to align product strategy

● Demonstrate the learning platform to potential customers to inspire subscription sales

● Ensure strong, clear contact with customers through verbal and written communication

Completed Projects
● Redesigned our training content to be fully searchable, making information available to customers when they need it

● Designed, created, and launched our Partner Cloud Onboarding certification for three separate audiences: engineering and technical administrators, business analysts, and project managers as part of our learning product roadmap. These certifications help partner organizations prepare for migrating to iManage Cloud using the Universal API. Through collaboration with the Curriculum Development team, Technical Engineers, User Experience, and Customer Success, I worked on every stage of development within the ADDIE process

● Helped establish our Agile Lite project management system for content design and development with the tool Asana

● Created a usability report to streamline the adoption of existing subscription training offerings based on user research

Catalytic — Automation Workflow Trainer

ROBOTIC PROCESS AUTOMATION SOFTWARE - CHICAGO, IL - AUGUST 2019 - JANUARY 2020

● Developed and maintained training content and documentation based on customer feedback and interactions

● Led three-day onsite customer training of Catalytic’s builder platform

● Initiated implementation of eLearning program - vetted LMS products, developed course authoring project plan, created module storyboards

● Hired and trained two new trainers

● Established new curricula based on customer feedback and needs assessments

iManage — Curriculum Developer (Contractor)

LEGAL DOCUMENT MANAGEMENT SOFTWARE - CHICAGO, IL - JUNE 2019 - AUGUST 2019

● Produced an eLearning course for iManage Share with Articulate Storyline by storyboarding it first in PowerPoint

Uptake — Product and Employee Trainer

PREDICTIVE ANALYTICS SOFTWARE FOR RAIL, ENERGY, AND TRUCKING - CHICAGO, IL - AUGUST 2017 - MAY 2019

● Launched Uptake’s first product certification course for internal employees via eLearning. Certified 83% of all employees (~500 person headcount)

● Created and delivered training in webinar, video, and ILT format for all of Uptake’s 10+ industry-distinct solutions using iterative instructional design models, including ADDIE and SAM. The collateral included job aids, e-learning courses, in-app walk-throughs, videos, user guides, and Train-the-Trainer program materials

● Delivered bi-monthly segment of new hire orientation on product history and demonstrated Uptake solutions

● Collaborated with User Experience and Product Strategy to assess training needs and design relevant instruction

● Administered courses in Learning Management System and gathered usage metrics to drive design decisions and priorities

● Mentored junior co-workers

● Applied a new Scrum process to align content development to product engineering sprints

Chicago Bar Association — Technology Trainer for Dept. of LPMT

NOT-FOR-PROFIT MEMBERSHIP ORG - CHICAGO, IL - SEPTEMBER 2014 - AUGUST 2017

● Developed and delivered CLEs, hands-on courses, and seminars on technical expertise relevant to law practice management including Microsoft Office, Google Suite, social media platforms, and a 3-hour seminar on creating a website with Wix

● Recorded, produced, and edited training videos in Camtasia

● Managed ontology of How To video library in WordPress CMS

● Built relationships with legal software vendors to display their product solutions to our members

● Planned and scheduled monthly learning curriculum for CLE and non-CLE technical content

● Taught at the Justice Entrepreneurs Project, Northwestern Law School, Loyola Law School, and the Attorney General of Illinois on behalf of the CBA

Law Solutions — Bankruptcy Case Manager

BANKRUPTCY LAW FIRM - CHICAGO - APRIL 2014 - SEPTEMBER 2014

● Put clients at ease, and explained the process of bankruptcy in lay terms

● Identified if their rights were being violated by debt collectors

● Collected necessary client documents for attorneys to begin work on their petitions

● Managed high volume of inbound calls.

● Due to Law Solutions being a virtual law firm, I also trained clients on how to use digital technologies like Skype.


Hoguet Newman Regal & Kenney — Senior Litigation Paralegal

COMMERCIAL LITIGATION FIRM - NEW YORK, NY - MAY 2009 - AUGUST 2011

● Handled multiple cases and assisted in each phase of litigation suits from document production to arbitration

● Trained lawyers and support staff on document review software and Worldox